Frequently Asked Questions

To help our artists capture every detail, please provide photos that are:

• Well-lit & Clear: Natural daylight works best. Avoid dark or blurry images.
• Eye-level Angle: A front-facing or 3/4 angle photo showing your pet's face and unique features.
• True Colors: Avoid heavy filters so we can match your pet's exact fur tones and eye colors.

Tip: You can upload multiple photos showing different angles, distinctive spots, tail colors, or special markings!

Absolutely! We specialize in capturing all unique traits—including colored fur, heterochromia (odd-colored eyes), floppy ears, special bandanas, or hair accessories. Just make sure to mention these details in the order notes or photo upload section!

Yes, absolutely! Every single order includes a free Sneak Peek photo preview. Before your handmade plushie is packaged and shipped, our team will send high-resolution preview photos directly to your email so you can check and approve the final result!

Yes, we are deeply honored to create memory keepsakes for pets that have crossed the rainbow bridge 🌈. We know how meaningful these plushies are, and our artists take extra care to bring your cherished memories to life.

Because every single product is 100% handcrafted by skilled artists:

• Handcrafting Time: Standard crafting takes approximately 2–3 weeks.
• Shipping Time: Standard worldwide shipping takes 5–9 business days with full tracking.

Need it sooner for a birthday or holiday? Rush creation options are available at checkout!

Once your order is crafted and dispatched, you will automatically receive a shipping confirmation email with a direct tracking link and courier details. If you ever have questions about your order progress, feel free to email us directly at kaicher535@gmail.com!

Yes! We ship to pet lovers all over the world, including the United States, Canada, the United Kingdom, Australia, Europe, and beyond. All international shipments come with insured door-to-door tracking.

Your happiness and peace of mind are our top priorities. If you are not completely satisfied with your plushie after our artists work with you on revisions, you may request a refund under our 100% Money-Back Guarantee policy.

Yes. All xunlupets keepsakes are crafted using premium, non-toxic, hypoallergenic plush fabrics and reinforced stitching. While they are designed as custom display keepsakes rather than heavy-duty pet chew toys, they are 100% safe to cuddle!

We recommend spot cleaning only with a damp cloth and mild soap. Air dry naturally. Do not machine wash or dry clean to preserve the delicate hand-painted fur details and custom accessories.